Clear-Sight Vision Center
Enhancing your view of the world.

Q & A

Contacting Us

Please use the "Contact Us" page. We are notified as soon as you hit send and get back to you most often within 10 minutes but always within the hour (from 6AM - 7PM MST) or first thing in the Morning if its after hours. The reason for this is that we do not use a call center that is who knows where, we contact you personally so that we may help you directly and answer any questions you may have. You may also leave us a message with the best number and time to call you

Do you have an Exchange policy your Eyeglass?

We are happy to offer a one-time exchange on the return of any new and unused pair of glasses within 15 days of original delivery date.

What is your Prescription Lens Return and Exchange Policy?

All prescription lenses are considered special orders, and are therefore non-refundable. However, if you are unhappy with your new glasses we will offer a one time exchange If, within 15 days of receipt of your order, you notify us you wish to exchange your glasses. You will be responsible for contacting us and obtaining a return authorization number and for mailing the glasses back to us. Once we receive your glasses we will notify you that you are able to return to the site and select another pair of glasses. We will also send you a new voucher# to input with your order

Do you have a Prescription Guarantee?

We guarantee 100% accuracy on all prescriptions or they will be remade at no charge. All prescription eyeglasses pass a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship - accurately filling your prescription is our number one priority. In the unlikely event that an error makes it through our system, we will promptly and courteously remake the lenses to our 100% accuracy standard.

Can I Put New Lenses Into My Own Frame?

We are not able to place lenses in your frames

How long does it take to receive my new glasses?

After we receive and confirm your order it will take about 10 days for your new glasses to arrive. We will send you a notice when your glasses have been shipped to you so you will be expecting them

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